SHOPPING CART: (0) ITEMS

Can't Remember Your Password?

Posted by RetailPets.com on 5/26/2013 to FAQ
Having trouble remembering your password or having trouble logging into the store?

If you are returning to the store but have not yet created a new account since our change over to our new shopping cart system. You will need to re-create an account. (see registering new accounts post 5/15/13)

However, if you have already done this and still cannot log in or have forgotten the password for your account. Simply use the password reset function from the MY ACCOUNT page.

Some of our customers will recall in our old store this particular feature never worked and you had to call in for your account password to be changed. That problem is no more!

Forget your password in the middle of the night? No waiting until the next day to call us. The new cart will email you a reset link right away (it expires in ten minutes so you will want to get in there and reset the password right away or you may wind up asking for that reset link again).

Click on that link and it takes you right to a page to create a new password and once you do you are immediately logged into the site.