Wholesale Return Policy:
All orders are fully insured. Damaged merchandise will be replaced or refunded promptly. Please contact us within 2 days from receipt of your order to report any damages. Please contact us via email or telephone for details.
Sorry, but foreign orders are non-returnable.
If you need to return something please contact RetailPets immediately.
Order discrepancies must be reported within 72 hours.
15% Restocking fee applies to all returned merchandise.
All returns or exchanges must be made within 15 days of delivery.
Seasonal (holiday) products are not returnable.
All returns must include a copy of the invoice with your order number, billing address and items being returned clearly marked.
Customer Service Hours:
ATTN: Returns [include RMA #]
254 Welsh Pool Rd.
Exton, PA 19341
Customer Service Telephone:
- Monday - Thursday
- 9am to 5pm EST
All customer service related questions/comments please email us at:
- PHONE: 484-879-6456
- FAX: 484-879-6492