FAQ - Frequently Asked Questions

BENEFITS of ordering online from RetailPets.com

  1. Real-time inventory is active on our web site, so you can see if a product isn’t available (or limited quantities) and can choose something else.
  2. Your order processes at 8am, 10am or 2pm – which captures and reserves products that otherwise might be sold out.
  3. You receive your order 1-2 days quicker than orders placed through a partner web site or via fax.
Additional questions are answered below.


2010 Discount Program

Answering your questions about our 2010 discounts for RetailPets.com.

Shipping Rates

Terrific selection, competitive pricing, and fair shipping rates help to keep your business profitable...

Return Policy

Complete information on how to return items and what may be returned to RetailPets.com...

Difficulty Placing a Wholesale Order

What to do if you are having trouble placing your wholesale order.

Why can't certain items be shipped outside the USA?

Due to customs restrictions and size contraints some items cannot be shipped outside the USA...

Privacy Policy

How we keep your information secure at RetailPets.com

About Us

More information on RetailPets.com and wholesale accounts to retailers.

Dog Coat Sizes

Sizing charts for the Premier Fido Fleece and Fido Fashions.